We try our best to ship your order within 1-2 business days after you’ve placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, and unexpected busy periods.

The delivery time also depends on your destination country. 

Shipping to the US, Canada, France, and Germany takes around 10-20 business days. Shipping to the UK takes only 5-8 business days.

Once your order has shipped,  you’ll receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

You may return your order within 30 business days from the day you receive your order (if you comply with our returns policy). If your return request exceeds 30 business days since you’ve received your order, we’re sorry but we can no longer offer you a refund or replacement.

• Please first contact our Customer Service Team regarding your request – product must be returned to the return facility address provided by our Customer Service Team. 

• Product must be in new condition, unused/unworn and in its original packaging. 

• Product packaging must be intact and returned to us in an appropriate shipping container. 

• Non-returnable items: some products for reasons of health protection, sanitary, and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items in their original packaging are qualified for a return.                      

• Please remember that the shipping cost must be covered by you.

• After receiving the returned item, we will process the refund back to your original payment method. Please note that a restocking fee and the original shipping cost is deducted from the refund amount.

For more information, please visit our Terms & Conditions and Returns & Refunds.